In case a student is not satisfied with the delivery of service, the maximum amount refundable is limited to the course fee paid. 

Refund is also applicable if the student brings his dissatisfaction to the notice of the management within the FIRST week of start of the training or 20% of the course coverage (whichever is less) AND also ceases to attend classes.

Non- submission of feedback forms is taken as confirmation that services were satisfactory.

If payment is made by Bank Wire Transfer, bank charges have to be borne by the customer.

Courseware for most vendors comes in Digital format. If anyone prefers printed courseware, it can be provided at an additional cost.

Overseas credit card payments involve a mark-up of up to 3% (or as per bank rate) due to currency exchange. This is mentioned in Terms and Conditions of every card issuing bank. Elenbrio charges the credit card in USD or other currencies as per countries. When converted into your currency, you can expect to pay approximately 2.5% ( as per bank charges)more due to the mark-up.

The fee/ deposit is refundable only if request for cancellation is sent at least 7 working days before start of the training.

It is the responsibility of the participant to evaluate the usefulness of a course/certification training program before registering. We do not guarantee the appropriateness of a course/certification program for the career of the participant.

Refunds or credit notes are only claimable within one year of payment and proof of payment has to be submitted. Beyond one year all claims and credit notes are null and void.

Payments not received by due date attract financial charges of 18% per annum.

Right of Admission is reserved. In case of disruptive / unreasonable conduct during the course, future courses can be denied. The decision of the Elenbrio Management will be final in such cases.

Elenbrio prohibits any kind of Audio and Video recording inside its premises. Only still photography is allowed.

Currency exchange rates change on a daily basis. For the convenience of customers, Elenbrio provides fixed price quotes and adheres to it in the event of fall or rise of the currency between the time that a training program is booked and the final payment is made. Likewise, the student is also committed to pay the training fees quoted at the time of booking the course. After booking, changing the fee to a different currency is not permitted.

In case you are late / leave early for a session in Online Training, there will be no compensatory class but training video will be provided/

In case you are not satisfied and wish to discontinue, you have to inform latest by the 2nd day of training.

Distribution of the content of training in any form is prohibited.

Though in personalized (1-on-1) online training we allow mutually acceptable rescheduling of classes, the max period for availing a 40 hours training program is 3 weeks.

We can provide recording post the training session.

Maximum 2-sessions can be accommodated against non-attendance/cancellations of a training session by the student as per the confirmed training schedule at time of registration. The rescheduled session will be as per mutual convenience.