Course Overview

 

What’s new in ITIL 4?

  • How to maintain the core principles of quality service management.

  •  Practical approach on how to use ITIL from large to small organizations.

  •  How ITIL can be used along with frameworks such as DevOps, Agile and Lean

Certifications

ITIL 4 Foundation is an introduction to the new ITIL 4 certification scheme. The major processes and functions for all the modules are covered:

ITIL 4 Training and Certification will cover following key points and many more:

  •  Key concepts of creating value with services

  •  Key concepts of service relationships

  •  The nature, use and interaction of the guiding principles

  •  ITIL service value system

  •  ITIL practices in detail, including how they fit within the service value chain

Is It Right For Me

This certification is right for:

  •  Individuals at the start of their journey in Service Management

  •  ITSM Managers and aspiring ITSM Managers

  •  Individuals working in other parts of IT (digital, product, development) with strong interface with service delivery

  • Existing ITIL qualification holders wishing to update their knowledge.